ONLINE STORE RETURN POLICY

We want our customers to be satisfied with their purchase. If for any reason you are not satisfied, eligible products may be returned within 14 days from the delivery date.

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Online Order Returns

All orders placed through PopeyesToronto.com must be returned to the designated online fulfillment location.

Online returns may be:

• Shipped back to PopeyesToronto.com, or

• Returned in person to our Yonge & Bloor store

Online order refunds and exchanges cannot be processed at other Popeyes retail locations.

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Eligibility for Refund

To qualify for a full refund:

• Product(s) must be unopened

• Product(s) must remain sealed and in original condition

• Return must be requested within 14 days of delivery

To initiate a return, please contact us by phone or email and include:

• Your order number

• The product(s) you wish to return

• Quantity being returned

• Reason for return

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Defective Products

Defective products may be returned within 30 days from the delivery date, at our discretion, for replacement or exchange.

Please contact us prior to returning any defective item so we can provide further instructions.

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Damaged Shipments

If your order arrives visibly damaged, we recommend refusing the package at the time of delivery.

If the package is accepted:

• Note the damage on the carrier’s delivery record

• Keep all original packaging

• Save all products

• Contact us immediately so we can assist with a damage claim

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Final Sale and Non-Returnable Items

The following items are final sale and not eligible for refund or exchange:

• Essential Oils

• Protein Bars

• Grocery Items

• Workout Accessories

• Clearance Items

• Any items marked as Final Sale on the product page

• Clearance Items
• Any items marked as final sale on the product page